789k Privacy Policy – Protection of Your Personal Data

When you use the 789k platform, we collect various categories of information to enable us to provide a secure, seamless, and satisfying service. This information falls into two main categories: information you provide directly, and information collected automatically as you use our platform.

Information You Provide Directly

During the registration process, you will be asked to provide:

• Identity Information: Full name as it appears on your official identification, date of birth, gender, and identification card number (MyKad) or passport number.
• Contact Information: Active email address, valid Malaysian mobile number, and current residential address.
• Financial Information: Bank account details for withdrawal purposes, e-wallet account numbers (Touch 'n Go, GrabPay, Boost), and deposit and withdrawal transaction records.
• KYC Verification Documents: Copies of your identity card, passport, utility bills, or other official documents for identity verification purposes.

Automatically Collected Information

While you browse and use the 789k platform, our systems automatically record the following technical information:

789k only uses collected information for legitimate and transparent purposes. We will not use your data beyond what is stated in this Privacy Policy without obtaining your prior consent.

• Account Management: Creating and maintaining your account, processing logins, and handling password reset requests.
• Transaction Processing: Processing deposits, withdrawals, and bonus payments accurately and securely.
• Identity Verification (KYC): Verifying your identity to comply with anti-money laundering (AML) regulatory requirements and to prevent underage use of the platform.
• Fraud Prevention: Identifying and preventing fraudulent activity, multi-account usage, collusion, and other security threats.
• Customer Support: Responding to inquiries, resolving complaints, and providing effective technical assistance.
• Service Communications: Sending important account-related notifications, terms updates, security alerts, and transaction confirmations.
• Marketing Communications: Sending promotional information, bonus offers, and platform news — only if you have agreed to receive them during registration or through your account settings.
• Platform Improvements: Analyzing aggregate usage patterns to improve user experience, technical performance, and new game offerings.
• Legal Compliance: Fulfilling reporting obligations to relevant regulatory authorities when required by law.

789k does not sell your personal data. However, in the course of operating the platform, we may share certain information with the following categories of third parties, strictly on a need-to basis:

Operational Service Providers

We work with selected companies that help us operate the platform, including payment gateway providers, cloud services, email delivery, analytics, and technical support. All such providers are bound by strict data protection agreements and are only permitted to use your data for purposes we specify.

Game Providers

To deliver games from providers such as Pragmatic Play, Playtech, Evolution Gaming, and others, certain game session information must be shared with them for fair play and technical dispute resolution purposes. These providers do not receive your full financial or identity information.

Regulatory Authorities & Law Enforcement

789k will disclose the necessary information to qualified authorities when required by law, court order, or valid regulatory directive. In such situations, we will notify you in advance unless prohibited from doing so by law.

Business Transfer

In the event of a merger, acquisition, or sale of company assets, user data may be transferred as part of that transaction. You will be notified in advance and given the opportunity to delete your account before any data is transferred to the new entity.

789k uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored in your browser or device when you visit our website.

Types of Cookies We Use

• Necessary Cookies: Essential for core platform functions such as login verification, session security, and betting cart management. These cookies cannot be disabled.
• Performance Cookies: Collecting information on how you use the platform to help us identify technical issues and improve performance.
• Functional Cookies: Remembering your preferences such as language selection, display settings, and your last game session.
• Analytics Cookies: Helping us understand aggregate usage patterns using internal analytics tools. This data is not linked to individual identities.

You can manage your cookie settings through your browser settings at any time. Please note that disabling required cookies may affect platform functionality. For more information on managing cookies in your browser, please refer to the official documentation of the browser you are using.

Protecting your personal data is 789k's highest priority. We continually invest in industry-grade security infrastructure to ensure your information is always safeguarded against unauthorized access, disclosure, alteration, or loss.

789k Security Layers

• Data-at-Rest Encryption: All personal and financial data stored in our databases is encrypted using the AES-256 algorithm — the same standard used by financial institutions and government agencies worldwide.
• Data-in-Transit Encryption: All communications between your browser or app and the 789k servers are secured using TLS 1.3 protocol with valid SSL certificates that are regularly renewed.
• Two-Factor Authentication (2FA): 2FA is available for all accounts and is strongly recommended as an additional layer of security during login and withdrawals.
• 24/7 Monitoring: Our cybersecurity team continuously monitors the platform around the clock using intrusion detection systems (IDS) and anomaly monitoring tools.
• Network Segregation: Database servers are isolated from public networks using a layered security zone architecture that prevents direct access from the internet.
• Internal Access Controls: Only authorised 789k staff who require access to perform their duties may view user data, with all access logged and periodically audited.
• Penetration Testing: The 789k platform undergoes regular independent security assessments, including penetration testing conducted by certified cybersecurity firms, to identify and remediate any system vulnerabilities.

789k retains your personal data only for as long as necessary to fulfil the purpose of collection or to comply with applicable legal and regulatory requirements. Once the data is no longer needed, it will be securely deleted or anonymised.

Upon expiry of the retention period, data is deleted using secure deletion methods that meet industry standards, ensuring it cannot be recovered by any party.

As a 789k platform user, you hold the following rights regarding your personal data. We are committed to making the exercise of these rights straightforward and transparent.

To exercise any of the rights above, you may submit a request via the in-platform 24/7 live chat or by emailing our privacy team. We will process your request within 30 working days from the date of receipt, and may require identity verification before the request is fulfilled to protect your account security.

The 789k platform is exclusively for individuals aged 18 and above entirely. We do not knowingly collect, process, or store any personal information from individuals under the age of 18.

All new registrants are required to verify their age during the registration process, and our KYC procedure is designed to detect any underage registration attempts. Should we find that information from an underage user has been inadvertently collected, the account will be closed immediately and all related data deleted within 72 hours.

The 789k platform may contain references to third-party services such as payment providers and game providers. This Privacy Policy applies solely to the 789k platform and does not cover the privacy practices of those third-party entities.

We recommend you read the privacy policies of any third-party service providers you engage with while using our platform, particularly payment gateway providers such as FPX, Touch 'n Go eWallet, GrabPay, and Boost, each of which has its own privacy policy governing the information you share with them during payment transactions.

789k is not responsible for the privacy practices of any third party, and the disclosure of your information to them is subject to their own terms and policies.

789k reserves the right to update or amend this Privacy Policy at any time to reflect changes in our operational practices, new regulatory requirements, or improvements in how we protect your data.

When there are material changes — that is, changes that significantly affect how we collect or use your personal data — we will:

• Sending notifications to your registered email at least 14 days prior changes take effect.
• Displaying clear notices on the platform's home page and within your account panel.
• Updating the "Last updated" date at the top of this document.

Continued use of the 789k platform after the effective date of any amendments will be considered acceptance of the updated terms. If you do not agree with the amendments, you have the right to close your account and request deletion of your data before the changes take effect.

All previous versions of this Privacy Policy are archived and available upon request from our support team for your reference.

If you have any questions, concerns, or wish to exercise your privacy rights, our team is ready to assist you through a variety of accessible channels.